Managing With Enterprise Content Management
Enterprise Content Management involves capturing structured and unstructured content that’s generated all over the enterprise, storing that content, processing it into information, delivering that information to those who need it for decision-support, and finally transferring it to long-term storage for preservation until it can be removed safely from the system.
Enterprise Content Management seeks to prevent duplication of functions and redundancy in resource usage that are typical where each department and function uses dedicated stand-alone systems.
Earlier articles identify capture, storage and preservation, and delivery components. This article explores the “management” component that works on other components to achieve desired results.
This management component manages content capture, processing and transformation, and information delivery. It uses databases and access-authorization systems to do this. It also attends to the archiving and final removal functions.
Elements of the Management Component
Document Management: Document management involves:
Check out/Check in facilities for working with the content,
Version control to make different versions of the same content available to users,
Search and retrieval facilities for locating and accessing needed information, and
Viewing facilities to see the information in overview and other kinds of views
Collaboration Management: Collaboration management involves providing facilities that make working together possible. These facilities include:
Using common databases
Designing workflow procedures for more than one person to work on documents and processes
Providing facilities such as white-boarding and video conferencing that allow a number of people to hold discussions from different locations, and also add files and notes for reference and actions
Providing facilities for administrative tasks such as appointments scheduling Read more...